Refund policy

Welcome to Pebble & Poppy. We are committed to providing our customers with a seamless shopping experience. By purchasing from Pebble & Poppy, you agree to our Return Policy. Thank you for your understanding and support.

Return Policy

Please review our Return Policy for important information about our return and refund procedures.

No Returns Policy
At Pebble & Poppy, all sales are final. We do not accept returns or exchanges on any products. We encourage you to review your order carefully before making a purchase to ensure that you are selecting the correct items.

Damaged or Defective Items
While we do not accept returns, we are committed to ensuring that you receive your items in perfect condition. If you receive a damaged or defective product, please follow the procedure below:

1. Notification: Contact our customer service team within 7 days of receiving your order at: info@pebbleandpoppy.com with your order number and a detailed description of the issue. Please include photos of the damaged or defective item.
2. Review: Our team will review your claim and, if approved, we will offer a replacement or a refund at our discretion.

Incorrect Items
If you receive an incorrect item, please notify us immediately by contacting our customer service team at: info@pebbleandpoppy.com with your order number and details about the incorrect product. We will review your claim and provide instructions for rectifying the issue.

Refunds
Refunds are only issued under the following circumstances:
- Damaged or Defective Items: If your claim is approved, we will issue a refund to the original method of payment.
- Incorrect Items: If you received an incorrect item and prefer a refund over a replacement, we will issue a refund to the original method of payment once the incorrect item is returned to us, if required.

Process for Refunds
1. Approval: Once your claim is approved, we will notify you via email.
2. Processing: Refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Shipping Costs
- Damaged or Defective Items: We will cover the shipping costs for returning the damaged or defective item and for sending a replacement, if applicable.
- Incorrect Items: We will cover the shipping costs for returning the incorrect item and for sending the correct item.

Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer service team:
- Email: info@pebbleandpoppy.com
- Hours: Monday to Friday, 9:00 AM - 5:00 PM EST

Thank you for shopping with Pebble & Poppy. We appreciate your business and are here to ensure your shopping experience is as enjoyable as possible.